Privacy Policy

Personal Information

• Name, email address, and phone number
• Delivery address and contact details
• Account preferences and order history
• Communication records with customer support

Technical Information

• Device information and mobile identifiers
• App usage data and analytics
• Location data (with your consent) for delivery purposes
• Log files and crash reports

• Process and fulfill your orders
• Communicate about your deliveries and account
• Provide customer support and resolve issues
• Improve our app and services
• Send promotional communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure app security

Paystack Integration: All payment information is processed securely through Paystack, our trusted payment partner. FruitPack does not store or have access to your full credit card details.

Security Measures

• End-to-end encryption for payment transactions
• PCI DSS compliance through Paystack
• Secure tokenization of payment methods
• Regular security audits and monitoring

FruitPack is committed to complying with South Africa's Protection of Personal Information Act (POPIA). We ensure that your personal information is:

• Processed lawfully and in a reasonable manner
• Collected for specific, explicitly defined purposes
• Adequate, relevant, and not excessive
• Accurate and kept up to date
• Not retained longer than necessary
• Secured by appropriate safeguards

We do not sell your personal information. We may share your information with:

• Delivery partners to fulfill your orders
• Payment processors (Paystack) for transaction processing
• Service providers who assist with app operations
• Legal authorities when required by law
• Business partners with your explicit consent

Under POPIA, you have the right to:

• Access your personal information
• Correct or update inaccurate information
• Delete your personal information (subject to legal requirements)
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

We respect your right to have your personal information removed from our systems. If you wish to delete your account and all related data, you can do so directly within the FruitPack app.

How to request deletion:

1. Open the FruitPack app.
2. Go to your Profile section.
3. Tap the “Delete User Data and Account” button.
4. Confirm your choice when prompted.

Once confirmed, your account and all personal data associated with it (including your name, email, order history, address, and payment details) will be permanently deleted from our servers within 7 days.

Certain non-identifiable transaction records may be retained for a limited period to comply with accounting or legal obligations (for example, proof of payment records required under applicable laws). These records cannot be linked back to your identity once deletion is complete.

If you experience any issues deleting your account through the app, you may also submit a deletion request by contacting us at support@fruitpack.com with the subject line “Account Deletion Request”.

If you have questions about this privacy policy or wish to exercise your rights, please contact us: